ABOUT THE SERVICE
The Consumer Welfare Desk which is strategically located at the center of the lobby of the Tubigon Commercial Complex aims to promote a consumer friendly ambiance to all market-goers by assisting and attending to their complaints, queries and even security while inside the public market.
Consumers, Customers or occupants who seek assistance can go directly to the Consumer Welfare Desk Officer on duty anytime of the day, seven days a week.
HOW TO AVAIL OF THE SERVICE
|Follow These Steps||It Will Take You||Please Approach|
|COMPLAINTS (CONSUMER / CUSTOMER) – should be filed within 24 hours|
|Log Your ComplaintState your name, address, time of incident, kind of incident and person/ establishment involved.||5 minutes||Dulcesima Salomon|
|Preliminary ConfrontationConfront persons concerned.||10 minutes||Rene Chagas|
|MediationSchedule Mediation||Emmanuel Suacillo
|Locating stall owners||5 minutes||Locator’s Board
|Updating Prices||5 minutes||Price Monitoring Board
|COMPLAINTS (OCCUPANTS / STALL OWNERS)|
|Log Your Complaint
||5 minutes||Dulcesima Salomon|
|Notify Personally the Market Administrator||5 minutes||Rene Chagas|
|File or sent letter of complaint address to the Municipal Mayor and SB Members||Marie A. Quider||Raul Cifra|